CONTACT US
If you’d like to speak to us, please call one of our dedicated help lines below.
Customer Service - 0333 003 7257
For general enquiries, address changes or customer information updates, deferment enquiries and to make monthly payments. Monday to Thursday 8.00am – 6.00pm, Friday 8.00am – 5.00pm, Saturday 9.00am – 12.30pm, Sundays and Bank Holidays: closed.
Collections - 0333 003 7258
To make or discuss arrears repayments. Monday to Thursday 8.00am – 6.00pm, Friday 8.00am – 5.00pm, Saturday 9.00am – 12.30pm, Sundays and Bank Holidays: closed.
Updating Contact Details - 0333 003 7257
To notify us of address changes or to provide contact or address information for one of our customers. Monday to Thursday 8.00am – 6.00pm, Friday 8.00am – 5.00pm, Saturday 9.00am – 12.30pm, Sundays and Bank Holidays: closed.
Calls may be monitored or recorded for staff training, quality and security purposes.
Calls from Overseas - +00 44 333 003 7237
For use by customers dialing from overseas who are unable to contact any of the other numbers.
If you wish to write to us:
Honours Student Loans
PO BOX 246
CAERPHILLY
CF83 9FA
E: [email protected]
F: 0292 088 8677